At Rawfares.com, we understand that unexpected and difficult circumstances can sometimes affect travel plans. Our Compassion Exception Policy (CEP) is designed to offer flexibility and support to customers facing qualifying compassionate situations. This policy allows eligible travelers to receive discounts or fee waivers on our service charges related to cancellations, refunds, or ticket changes.
Eligibility & Benefits
Category | Eligibility Requirements | New Booking | Exchange / Refund / Cancellation |
|---|
U.S. Military (Traveler & Immediate Family*) | Proof of active-duty or veteran status** | Up to $35 off | 100% discount on Rawfares.com service fees |
Bereavement (Traveler & Immediate Family*) | Letter from funeral director or relevant documentation | Up to $35 off | 100% discount on Rawfares.com service fees |
Customers with Visual Impairments | Customer must confirm inability to access website due to visual impairment | Fare will match the lowest website price | 50% discount on Rawfares.com service fees |
*Immediate family includes spouses, domestic partners, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. This applies to biological, adoptive, step, in-law, domestic partner, foster, or legal guardian relationships.
**Acceptable Military Identification:
- Active Duty: Active Duty ID Card, Guard/Reserve ID Card, Common Access Card (CAC), or official military email.
- Veterans: Military Retiree ID Card, Veteran ID Card, Veteran Health ID Card, Uniformed Services ID Card, or a State Driver’s License with a “VETERAN” designation.
Important Notes
- The Compassion Exception Policy applies only to Rawfares.com service fees for cancellations, refunds, or ticket changes.
- This policy does not apply to airline penalties, fare differences, or any charges imposed by third-party travel suppliers.
- To claim CEP benefits, eligible customers must contact our customer service team by phone and provide the required documentation or proof of eligibility.
- Rawfares.com reserves the right to verify eligibility and documentation before applying any discounts or fee waivers.
At Rawfares.com, we believe compassion and understanding are essential parts of customer care. Our goal is to make difficult times a little easier by providing fair and flexible solutions when you need them most.
For questions or assistance with CEP eligibility, please reach out to our support team at support@rawfares.com or call us at 1-833-723-0095.
